Mountain Home-based credit union to offer video banking

Pioneer Federal Credit Union Signs On With BankOn Mobile Video To Expand Technology-Driven Branches And Services


MOUNTAIN HOME – You may never have to go into a branch again.

Pioneer Federal Credit Union announced Friday it has partnered with BankOn Mobile to offer mobile video banking. It is the first bank in Idaho to do so. Pioneer Federal Credit Union operates 14 branches across southwest Idaho, stretching from Caldwell to Twin Falls. No branches in southeast Idaho use the technology yet.

Combining mobile video chat with real-time document collaboration, BankOn Mobile Video allows members to conduct most banking needs from personal mobile devices. Calls can be initiated through a branded app or web portal removing the need for either party to be in a physical office or branch. Through such unprecedented access to live financial representatives, BankOn provides the most complete member experience, allowing branches to offer longer hours, expanded services, and immediate, personalized assistance.

“PFCU believes banking should be easy and accessible, anytime, anywhere,” said Tracey Miller, Vice President of Branch Operations at Pioneer Federal Credit Union. “We’re thrilled to offer BankOn’s robust mobile video experience for our members’ everyday banking needs.”

BankOn Mobile Video’s Customer Communication Center plugs directly into the backend of existing systems, providing financial institutions the tools they need to serve their members and improve performance and management through streamlined communication and analytics. The BankOn platform can also supplement internal branch communications, staff meetings and training sessions though face-to-face mobile video connection and collaboration.

“Pioneer Federal Credit Union is blazing industry trails across already tech-savvy branches by becoming the first institution in Idaho to employ mobile video banking,” said BankOn Mobile Video founder and CEO Gene Pranger, who created the concept of video banking in 2008 and launched BankOn in 2016. “PFCU members now have access to real-time financial solutions from the convenience of their own smart phones, wherever they may be, and whenever they prefer.”

To learn more about how financial institutions like Pioneer Federal Credit Union are using BankOn Video to improve financial services, visit


About Pioneer Federal Credit Union

Headquartered in Mountain Home, Idaho, Pioneer Federal Credit Union was originally chartered in 1954 and today serves as Idaho’s fifth largest credit union with more than 52,000 members across 14 branches in southwest Idaho to move your money forward. For more information, visit or call (208) 587-3304.

About BankOn Mobile Video

BankOn Mobile Video is a web and mobile video software solution bridging the gap between customers and financial groups across the banking industry. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations. For more information regarding BankOn Mobile Video, visit or call 801-417-9000.

Post Author: Sarah Glenn

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